Qwest Internet provides video, voice and data services in many states throughout America. They initially offered telephone service, but they have since grown to also include Verizon Wireless products, broadband phone service, Internet connections and DIRECTV.
The company has been in business for more than a century, and Qwest currently employs more than 35,000 people. Qwest is also known for its charity work, as employees and retirees combine each year to volunteer more than one million hours (with a focus on education).
Qwest Internet is available in the following states: Arizona, Colorado, Iowa, Idaho, Minnesota, North Dakota, Nebraska, New Mexico, Oregon, South Dakota, Utah, Washington and Wyoming.
Internet Plans Offered By Qwest
Now that you know the answer to the question, “Who is Qwest Internet?”, let’s look at the Internet plans they currently offer. Keep in mind that Qwest Internet normally requires a two-year commitment, with a $200 early termination penalty. As part of the agreement, Qwest guarantees not to raise the rate for the life of your contract.
Medium Speed Plan – This plan offers connection speeds which are five to fourteen times faster than a dial-up connection (256Kbps to 768 Kbps). Normally costing $19.99, this plan is ideal for those who occasionally surf the Internet.
Fast Speed Plan – Offering connection speeds 25 times faster than dial-up (1.5 Mbps), this plan costs $26.99 per month. It’s perfect for downloading medium-sized files and viewing videos of low quality.
Faster Speed Plan – The faster speed plan offers speeds 50 times faster than those of a dial-up connection (3 Mbps). This is perfect for customers constantly on the Internet, and it’s easy to view high-quality videos and download music.
Lightning Speed Plan – The fastest plan available, lighting speed is 125 times faster than a dial-up connection. It costs $36.99 per month, and the plan is perfectly suited for advanced web surfing, watching high-quality videos, online gaming and downloading movies. It’s also perfect for allowing multiple computers to be connected at the same time.
Contacting Qwest Internet
1-800-244-1111 (this number is for residential customers)
1-800-603-6000 (this number is for business customers)
You can also visit Qwest Solutions Centers located in participating Wal-Mart and Best Buy stores. At these locations, you’ll be able to pay your bill, sign up for service, get assistance from professionals, and receive a free account review. You can even ask an employee, “Who is Qwest Internet?” (although there’s no telling what answer they’ll give you).
Qwest Internet Lawsuits
Over the years, Qwest has been involved in a number of lawsuits and legal actions. Some of these include:
- In 2002, Qwest was fined $20 million for switching customer’s long-distance service without permission (also known as “slamming”).
- In 2002, Utah’s Division of Consumer Protection filed a suit against Qwest accusing them of engaging in deceptive sales practices and lying to customers.
- In 2003, Qwest began paying refunds to customers in Arizona. This was a result of a 2001 lawsuit accusing Qwest of placing unauthorized charges on customer’s bills.
- In 2003, Qwest was fined $26 million by the Minnesota Public Utilities Commission for making illegal agreements with certain phone companies to hurt their competition. They were also ordered to give discounts to their competitors.